Refund policy

Returns & Exchanges

At Lounge Avenue, we are happy to offer exchanges only.

Exchanges

We accept exchanges within 14 days of delivery, provided that:

    •    Items are unworn, unwashed and in original condition

    •    All tags remain attached

    •    Items are returned in original packaging

Non-returnable items

For hygiene and safety reasons, we do not accept exchanges on:

    •    Accessories

    •    Sale items

    •    Items marked as final sale

Refunds

We do not offer refunds. Approved returns will be processed as an exchange or store credit only.

Faulty items

If your item is faulty, please contact us within 48 hours of receiving your order.

How to request an exchange

Please email Exchange@loungeavenueuk.com with your order number and reason for exchange.

Return postage

Customers are responsible for return postage costs unless the item is faulty.